Frequently Asked Questions

Q.) What does a typical Internet install look like on my home or business?

A.) A typical installation uses a 16" dish mounted to the exterior of the house, usually on a corner or roof. To the right is a picture of a typical installation.

Q.) How does Celerity Internet deliver high speed broadband to my home or business?

answer.) Celerity Internet uses a high speed fiber backbone and state-of-the-art wireless equipment to deliver high speed broadband to each subscriber. Click Here for a system overview.

Q.) Can I use Celerity Internet Service to stream Netflix and similar services?

answer.) Yes! With Celerity Internet plans, subscribers will have access to 12, 20, 30, or 40 Mbps download speeds. Typically, Netflix requires  6 Mbps to stream continuously.   When using multiple devices for streaming we recommend 20Mbps and faster plans where available.

Q.) Is the amount of data I can Download/Upload limited?

answer.) Unlike many services such as Satellite and Cellular which have "hidden" data caps.......Celerity Internet has NO DATA CAPS whatsoever....nothing catches.....DATA CAPS don't exist with our service period,  feel free to stream as much data as you would like!

Q: How does Celerity Internet's equipment connected inside of my house or business?

answer.) Celerity’s indoor equipment is nothing more than a power supply and a customers standard broadband router. If you have had to move or unplug your equipment please click here to view our standard connection diagram. This should be everything you need to get back up and running.

Q: I purchased a new router,  how do I get it connected to the Celerity Network?

answer.) Celerity uses two different methods for customers routers to connect to our network.  Customers that have been with us for less then 2 years most likely connect with PPPoE,  this is confirmed by a sticker on our power supply ( next to the router ) or on the router itself.  PPPoE is a standard configuration in all routers and utilizes a username/password found on the sticker to "authenticate" your system.  Prior to PPPoE we used DHCP,  if you don't find a sticker you can try "auto configuration" or DHCP for the Internet setup.  As always if you need help please reach out to us for help.

Q: How does Celerity Internet's equipment connected inside of my house or business?

answer.) When you are first signed up for service a representative will send a DocuSign to your email for you to complete,  this is our electronic Internet agreement and can be completed on a phone, tablet or computer.  Auto Payment by Credit Card or Debit Card is a requirement for service.  Automating our monthly payments keeps our administrative costs low and helps us keep Internet affordable...the way it should be!

Q: I am having difficulty sending email with Microsoft Outlook or other email software?  Receiving email works fine,  what is my issue?

answer.) Celerity Internet blocks the standard outgoing email port 25.  We view this as a security risk to the integrity of our network.  The truth is 95% of all email systems today utilize the more secure outbound mail ports such as 587 or 465.  Our network supports all of the outbound secure mail ports,  just change your outgoing server in your email client to one of these and your mail will send as normal.  Please view this setup document for more info:  Secure Email Setup